Welcome to CustomNeon.pk! Below are the details of our shipping policies to ensure a smooth and transparent process for delivering your custom neon creations.

1. Shipping Locations

We proudly ship our products across Pakistan. Currently, we do not offer international shipping, but stay tuned as we expand our services!

2. Processing Time

  • Order Processing: All custom neon signs are made-to-order. The processing time is typically between 7-14 business days, depending on the complexity and size of your order.
  • Order Confirmation: After placing your order, you will receive a confirmation email. Once your order is ready for shipment, you will receive a notification with tracking information.

3. Shipping Methods & Times

  • Standard Shipping: Delivery within 3-7 business days after processing.
  • Express Shipping: Available upon request for an additional fee. Delivery within 1-3 business days after processing.

4. Shipping Costs

  • Standard Shipping: A flat rate of PKR [Your Shipping Rate] applies to all orders within Pakistan.
  • Express Shipping: The cost will vary based on the delivery location and size of the order. Contact our customer service for a quote.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking details. You can track your shipment on our website or the courier’s website.

6. Damaged or Lost Packages

  • Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage, and we will work to resolve the issue as quickly as possible.
  • Lost Packages: If your package is lost in transit, please reach out to our customer service team. We will coordinate with the courier to locate your package or send a replacement if necessary.

7. Shipping Delays

While we strive to deliver your orders within the estimated timeframe, unforeseen circumstances (such as natural disasters, courier delays, etc.) may cause delays. We appreciate your understanding and patience in such cases.

8. Address Changes

Please ensure your shipping address is correct at the time of placing the order. If you need to change the shipping address after placing an order, contact us immediately. We can update the address if the order has not yet been shipped.

9. Customs and Duties

All orders within Pakistan are free from customs duties. Should you have specific inquiries related to this, feel free to reach out to our support team.

10. Contact Us

If you have any questions or concerns regarding our shipping policies, please don’t hesitate to contact us at:

We aim to provide you with the best possible service and look forward to lighting up your world with our custom neon signs!