Thank you for choosing CustomNeon.pk! Below are our Billing Terms & Conditions, which outline the payment policies and procedures for purchasing our custom neon products.

1. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, and other major cards are accepted.
  • Bank Transfers: Direct bank transfers can be arranged for larger orders or corporate clients.
  • Cash on Delivery (COD): Available for select locations within Pakistan, subject to certain conditions.

2. Payment Process

  • Immediate Payment: Payment is required at the time of placing an order. For custom orders, we begin production only after payment has been confirmed.
  • Currency: All payments are processed in Pakistani Rupees (PKR). If you are using an international card, please note that your bank may charge currency conversion fees.

3. Invoices

  • Electronic Invoices: Once your payment is processed, you will receive an electronic invoice via email. This invoice will include details of your purchase, including the product, quantity, and total amount paid.
  • Billing Information: Please ensure that your billing information is accurate and matches the information on your payment method to avoid delays in processing.

4. Pricing

  • Price Changes: All prices listed on our website are subject to change without notice. However, the price at the time of your order placement will be honored.
  • Taxes and Fees: All prices include applicable taxes unless stated otherwise. Additional fees (such as shipping charges) will be clearly stated during the checkout process.

5. Payment Security

  • Secure Transactions: We use industry-standard encryption to protect your payment information. Your payment details are processed through secure gateways, ensuring your data is kept safe.
  • Fraud Prevention: CustomNeon.pk reserves the right to request additional verification or to cancel any order that appears to be fraudulent.

6. Payment Issues

  • Declined Transactions: If your payment is declined, please contact your bank or card issuer to resolve the issue. You may also try an alternative payment method.
  • Payment Disputes: If you encounter any issues with billing or payments, please contact our customer service immediately. We will work with you to resolve the issue as quickly as possible.

7. Cancellations and Refunds

  • Order Cancellation: You may cancel your order within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible as production may have already begun.
  • Refunds: Due to the custom nature of our products, refunds are only issued in cases of manufacturing defects or errors on our part. Refunds will be processed within 7-10 business days after approval.

8. Installments and Payment Plans

  • Installment Plans: For larger orders, we may offer installment payment plans upon request. Terms and conditions will be discussed on a case-by-case basis.
  • Payment Schedule: If you are on a payment plan, it is your responsibility to ensure timely payments according to the agreed schedule. Late payments may result in delayed production or delivery.

9. Billing Discrepancies

  • Review Your Invoice: Please review your invoice carefully upon receipt. If you notice any discrepancies, contact us immediately.
  • Resolution: Any billing discrepancies must be reported within 7 days of receipt of the invoice. We will investigate and correct any errors promptly.

10. Contact Information

If you have any questions or concerns regarding our Billing Terms & Conditions, please do not hesitate to contact us: