Order Tracking

Welcome to the Order Tracking page of CustomNeon.pk! Here, you can easily monitor the status of your custom neon sign order from production to delivery.

How to Track Your Order

Order Confirmation:
- After placing your order, you will receive a confirmation email containing your order number and details. Please keep this email for reference.
Order Status Updates:
- Processing: Your order is being crafted by our skilled artisans. This typically takes 7-14 business days.
- Shipped: Your order has been dispatched and is on its way to you. Use the tracking number provided to check its journey.
- Out for Delivery: Your order is out for delivery and will reach you shortly.
- Delivered: Your order has been successfully delivered. Enjoy your custom neon sign!

Common Order Tracking FAQs

I didn’t receive a tracking number. What should I do?
- If you haven’t received a tracking number within the estimated processing time, please check your spam/junk folder. If it’s not there, contact our customer support for assistance.
My tracking information hasn’t updated.
- Tracking information may take 24-48 hours to update after shipment. If your tracking status hasn’t changed for a few days, please reach out to us for further investigation.
My order status shows “Delivered,” but I haven’t received it.
- If your tracking shows “Delivered” but you haven’t received your package, please check with your neighbors or your building’s mailroom. If you still can’t locate it, contact us immediately.